Quality
Policy of International
Islamic College (IIC)
Scope of Certification
IIC’s
scope of certification of
ISO 9001:2000 is for the
provision of Tertiary
Education for local and
international students which
it was granted certification
on 15th December
2004.
Quality Management System of
IIC
IIC has establish, document,
implement and maintain a
Quality Management System (QMS)
and continually improve its
effectiveness in accordance
with the requirements of the
ISO 9001: 2000. Shall:
a)
identify the processes
needed for the QMS and their
application throughout the
organization
b)
determine the sequence and
interaction of these
processes
c)
determine the criteria and
methods needed to ensure
that both the operation and
control
of these processes
are effective.
d)
ensure the availability of
resources and information
necessary to support the
operation and
monitoring of these
processes and
e)
Implement actions necessary
to achieve planned results
and continual improvement of
these processes.
IIC establishes and
maintains a Quality Manual.
It contains the detail
description of its contents,
the scope of the QMS,
justification for any
exclusion, references to the
documented procedures, all
policies relating to the
requirements of ISO
9001:2000 and the
description of the
interaction between the
processes of the Quality
Management System.
Management Responsibility
The college’s management
comprises of Board of
Governors, Chairman of IIUM
Education Sdn. Bhd., General
Manager and Chief Executive
Officer of IIC, is committed
to the development and
improvement of the Quality
Management System by:
a) communicating
to the organization the
importance of meeting
customer as well as
statutory
and regulatory
requirements,
b) establishing
the quality policy.
c) ensuring
that the college’s objective
are established,
d) conducting
the management review and ,
e) ensuring
the availability of
necessary resources.
Customer Focus
The Management shall ensure
that customer requirements
are determined and achieved,
with the aim of enhancing
customer satisfaction.
Quality Objectives
The top management shall
ensure that the related
objectives from the
Balanced Score Card
(Strategic Plan),
including those needed to
meet requirements for
services provided, are
implemented at the relevant
functions and levels within
the organization. These
quality objectives are
measurable and consistent
with the quality policy
Management Review
The IIC Management shall
review the Quality
Management System, at least
annually, to ensure its
continuing suitability,
adequacy and effectiveness.
The review evaluates the
need for changes to the IIC
Quality Management System,
including the IIC Quality
Policy and Quality
Objectives. The Management
Review Committee shall
comprise of the CEO
(Chairman), Management
Representative, Deputy CEO,
Registrar, Academic Manager
and Head of Departments.
8 Quality
Management Principles of MS ISO
9001:2000
The use:
To lead and operate an
organization successfully it
is necessary to manage it on
a systematic and visible
manner. The guidance to
management offered in this
International Standard is
based on eight quality
management principles.
These principles have been
developed for use by top
management in order to lead
the organization towards
improved performance. These
quality management
principles are integrated in
the contents of this
International Standard and
are listed below.
1.
Customer
focus:
organization depend on their
customer and therefore
should understand current
and future customer needs,
should meet customer
requirements and strive to
exceed customer expectations
2.
Leadership:
leadership establishes unity
of purpose and direction of
the organization. They
should create and maintain
the internal environment in
which people become fully
involved in achieving the
organization’s objectives
3.
Involvement of people:
People at all level are the
essence of an organization.
They should create and
maintain the internal
environment in which people
become fully involved in
achieving the organization’s
objectives
4.
Process
approach:
A desired result is achieved
more efficiently when
activities and related
resources are managed as a
process
5.
Systems
approach to management:
Identifying, understanding
and managing interrelated
processes as a system
contributes to the
organization’s effectiveness
and efficiency in achieving
its objectives
6.
Continual
improvement:
continual improvement of the
organization’s overall
performance should be a
permanent objective of the
organization
7.
Factual
approach to decision making:
Effective decision are based
on the analysis of data and
information
8.
Mutually
beneficial supplier
relationship:
An organization and its
suppliers are interdependent
and a mutually beneficial
relationship enhances the
ability of both to create
value
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